Shipping

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Shipping

All orders over $99 qualify for FREE shipping within the continental USA. Orders are shipped via the “cheapest way” selected by our warehouse unless express shipping is selected. If you live in Alaska, Hawaii, Puerto Rico, have an APO or APE or International address, free shipping doesn’t apply regardless of your order total. We make every effort to keep your shipping costs to a minimum to these locations.

Shipping Rates

Shipments that require extra shipping charges, may not qualify for free shipping. Delivery times in these situations may be longer. This is a rare occurrence and applies to shipments of excessive weight or those arriving to extremely rural areas. If this is the case we will contact you before we make any charges to your account.
Tracking information will be provided to customers with valid email addresses.
A fee of $15 may be charged for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customers’ error. Shipping labels are generated directly from the shipping information you provide.

Protein Co.

Shipping Time

Orders selected for next-day shipping that are placed before 1pm ET will ship the same day. If you select next day on a Friday, please be advised that your package will not be delivered until Monday. Saturday delivery may be an option for overnight orders placed on Friday. Restrictions apply and not all areas are serviced by Saturday delivery. Our goal is to process and ship your order the same business day it is received. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.

Shipping Rules & Restrictions

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays.
Your credit card is charged when you place the order. Prompt refunds are made when necessary.
Please call a Customer Service Representative at 1.888.880.0477 if you have any questions.

INTERNATIONAL SHIPPING

International Shipping with MyUS.com

We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

Note: Use MyUS.com's Personal Shopper service to make a purchase from The Protein Compnay ATW Inc.. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

Follow these two steps for international delivery:

1. Get your own U.S. address in America at www.MyUS.com. 2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.

If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.

International Shipping with Bongo International

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo.

Item Availability

The availability of an item is clearly noted on the Product Detail page by the presence of the "Add To Cart" button. Most items are In Stock and ready to ship. Some items are not yet available or may be out of stock. When an item is out of stock, the Add To Cart button will be replaced with the message “Sorry but this item is currently unavailable.” For more information, please read the details below.

In-Stock Items

Most orders for In-Stock items begin shipping as soon as your online purchase is completed. Items are shipped once they are located in stock, your payment is approved, and the receiving address is verified. In stock items ship the same business day as long as your order is received before 2pm Eastern time. Orders after 2pm, or those placed on the weekend and holidays will ship the next business day.

Please note: Expected shipment times specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the location of your shipping address. Delivery times within the continental USA are typically 3-5 business days after leaving our warehouse. Business days are Monday-Friday, excluding USA federal holidays.

Out of Stock (Sorry NO Backorders)

Although every attempt is made to maintain inventory of each product we offer, occasionally we may be out-of-stock on certain products. If an item is out of stock, you won’t be able to add it to your shopping cart. Therefore, our policy is we don’t take backorders for out of stock items. This is one of the ways we keep our costs down so you always get supplements at the lowest prices. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable, unless your order qualifies for FREE shipping in the continental USA.